Terms of service

Terms of Service

Welcome to LabFreezerCo.com (“we,” “our,” or “us”)
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or making a purchase from LabFreezerCo.com, you agree to these Terms. If you do not agree, please do not use this website.

1. General Use

LabFreezerCo.com provides laboratory refrigeration equipment and accessories for professional and institutional use. By using this site, you represent that you are at least 18 years old and are purchasing for legitimate business or professional use.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to ensure product descriptions, specifications, and pricing are accurate. However, occasional errors may occur.
We reserve the right to:

  • Correct any errors or omissions at any time without prior notice.

  • Cancel any orders placed for products listed at an incorrect price or with inaccurate information.

Product images are for illustrative purposes and may differ from actual units due to manufacturer updates or customization.

3. Orders & Payment

By placing an order, you agree to provide accurate billing and shipping information.
We accept major credit cards and electronic payments as listed at checkout.

All payments must clear before shipment. We may cancel or hold any order suspected of fraud or unauthorized activity.

4. Pricing

All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
Prices do not include applicable taxes, shipping, or handling unless otherwise stated.
Sales tax will be applied based on the shipping address, as required by law.

5. Shipping & Delivery

We ship primarily via freight carriers for large equipment and UPS/FedEx for smaller parts.
Shipping times are estimates only and may vary due to carrier delays or manufacturing lead times.
Detailed shipping terms are outlined in our Shipping Policy.

Risk of loss transfers to the customer once the product is delivered to the carrier.

6. Returns & Refunds

Please review our Return & Refund Policy before making a purchase.
Because of the specialized nature of our products, returns are subject to approval and restocking fees.
Used or installed equipment cannot be returned.

7. Warranties

Products sold by Lab Freezer Co. are covered by manufacturer warranties only.
Warranty coverage, duration, and terms vary by model and brand.
We make no additional or implied warranties, including fitness for a particular purpose or merchantability.

For warranty claims, please contact support@labfreezerco.com with your serial number and proof of purchase.

8. Limitation of Liability

To the fullest extent permitted by law, Lab Freezer Co. shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, profits, or business interruption

  • Damage resulting from improper installation, misuse, or unauthorized modifications

Our total liability for any claim shall not exceed the amount paid for the product in question.

9. Intellectual Property

All content on this website — including text, images, product data, design, and logos — is the property of Lab Freezer Co. or its licensors.
You may not copy, reproduce, modify, or distribute any site content without prior written consent.

10. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which explains how we collect and use your information.

11. Governing Law

These Terms and any disputes arising under them are governed by the laws of the State of Maryland, USA, without regard to conflict of law principles.
Any legal action must be filed in a state or federal court located in Maryland.

12. Changes to These Terms

We may update or modify these Terms at any time without prior notice.
Changes will take effect immediately upon posting to this page.
Your continued use of the site after any update constitutes acceptance of the revised Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

📧 support@labfreezerco.com
🌐 www.LabFreezerCo.com
🕓 Monday–Friday, 9 AM–5 PM EST